Vernell is an exceptional multiple use natural skin care inspired by New Yorker lifestyle.
Beautiful skin is not just aesthetic but a gate way to health and well being

FAQ

Shipping:

How can I confirm my order and its shipping status?

An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an order confirmation within 48 hours (2 business days) of your order, please contact us.

When will my order ship?

Typically your order will ship within 24-48 hours. We’ve been experiencing higher than normal order volume because of the holidays and orders may take around 10-15 days to ship. Thank you for your patience. If you pre-ordered a product it can take up to 2-4 weeks to ship. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays or company closures (listed below). Once your order ships, you will receive an email with your tracking number. Shipping usually takes 2-5 business days to arrive.

Which holidays do you observe?

Orders can be submitted via our website, but will not be processed or counted as in-transit on the following major holidays and company closures:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Do you ship internationally?

Sorry for your inconvenient. We do not ship internationally We only ship in USA.

How can I track my package?

Once your order has shipped, you will receive a ship confirmation email from Vendor that will contain your tracking number. Enter the tracking number in the USPS online tracking tool and you will be able to see the status of your order.

Can I ship my order to an APO, FPO, DPO, or PO Box?

Yes, USPS delivers to APO, DPO, FPO, and PO boxes.

Returns & Exchange:

Can I Return the products if I am unsatisfied?  

Yes, You can. Please read Return & Exchange Policy

Do I have to pay for courier fee if  I want to return or exchange my purchase?

No, you do not have to. But please visit Return & Exchange Policy and send us the message to request the Return & Exchange Form. We will be happy to send you the Return & Exchange label.

Promotion:

How many times can I use the coupon? 

You can use the coupon as much as you desire until it expires.

Payment:

I do not have the Pay Pal account, Can I still purchase the products on your site? 

Absolutely, you can. You can pay directly from your Credit or Debit card without extra Charge through Pay Pal System. And please Remember,  You do not have to be Pay Pal membership to purchase on the Vernellnewyork’s site.

Shopping:

What is the back-order?

A product that is temporarily out of stock will be available to backorder. To place a back order, simply click the backorder button, and proceed with check out. After your product is back in the stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.

Others:

If I have other questions, what should I do? 

Please feel free to Email us ; info@vernellnewyork.com (Subject is regarding “FAQ”) or visit Contact us, we will  reply you within 48 hours excluding the major holidays.