As our valued customers, we want you to feel confident in your purchase which is why we guarantee 100% satisfaction with our products quality. If for any reason you are completely unsatisfied with your purchase on VERNELLNEWYORK.com , you can request to return or exchange unused portion or gently used condition with original package to us within 15 days of the order date. We will gladly accept your return in saleable condition.
To return or exchange an item, please follow the steps below:
1. Enclose invoice, return and exchange form and original materials
2. Ship to us at Vernell New York Return and Exchange Department
7416 woodside ave, Suite 3B, Elmhurst New York 11373
* All products must be return in good condition, never been used (or gently used), in original package
Upon receiving your return, all materials are reviewed by us. We may not accept your return if it does not meet the qualification above.
Once your returned item is accepted, a refund less re-stocking fee of 15% will be issued in the original form of payment. The product that offer free shipping at the promotion,we will not refund your return shipped cost. You can use our shipping label that we create , or you can buy shipping label by yourself.
If you have any question, please feel free to contact us here
- – Return shipping and handling fees are free when using the Merchandise Return label (not including the product(s) with free shipping).
- – You must have an original receipt or packing slip to complete your return or exchange.
- – We are unable to refund your original shipping cost if you do not use our Return label.
- – When you return your purchase to vernellnewyork.com by mail within 30 days of purchase date, you will receive a refund to your credit card for the price of the item(s) within 60 days.
- – If we received item (s) more than 15 days after the purchase date, we may not be returned by mail.
- – Please submit your request. You can fill out the form below and attach the Return & Exchange Form.
- – Note that items purchased at 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy.
- Fill out the Return Form attached to the Order Summary and include the Return Form with your items(s). Include your name, e-mail address, and phone numbers so that we can contact you, if necessary.
- Package your return item in the manufacturer’s product box and Vernell packaging (if available).
- Mail your return via United States Postal Service (USPS) using the pre-paid Merchandise Return Label.
- You will receive an email confirmation when your return is processed.Returns can be mailed to: